Privacy Policy

Last updated on July 22, 2020

Ensemble Travel Group Inc., (ETG) Notice regarding European Court of Justice Schrems II Ruling on EU-U.S. Privacy Shield and EU Standard Contract Clauses (SCC) for ETG Customers, Users, Member Agencies, Website Visitors and Business Partners Dated 7/20/20

On July 16, 2020, the European Court of Justice determined that the EU-U.S. Privacy Shield framework is no longer valid for the transfer of EU/EEA Personal Data from the European Union and European Economic Area (EEA) to the U.S. (Schrems II decision). The Schrems II decision also placed additional compliance requirements on the use of EU Standard Contract Clauses (SCC) for transfer of EU/EEA Personal Data to the U.S. by companies subject to Section 702 of the U.S. Foreign Intelligence Surveillance Act (FISA) and/or Executive Order 12333 (E.O. 12333).

At ETG, we know our customers, users, member agencies, website visitors, and business partners around the world care deeply about privacy and data security; and ETG optimizes its work to get these issues right for them. Today, we’d like to confirm for our customers, users/member agencies, website visitors and business partners that they can continue to use ETG products and services regarding EU and EEA Personal Data in compliance with EU law.

First, please know that it is our good faith belief that the types of EU/EEA Personal Data ETG receives, collects, processes, uses and/or shares in the U.S. are not of the types of data that would generally be subject to requests from U.S. government authorities pursuant to FISA Section 702 and/or E.O. 12333.

Second, please be aware that as part of ETG’s good faith efforts to comply with applicable data security laws that ETG uses data encryption in transit and at rest.

Third, while EU and U.S officials are working to resolve the issues which were the basis for the Schrems II decision invalidating the EU-U.S Privacy Shield framework, ETG is continuing to comply with the EU Privacy Shield Principles required by ETG’s pending Privacy Shield Certification. More information about our collection, use and/or sharing of EU/EEA Personal Data and ETG’s compliance with applicable laws is located in our Privacy Policy/Notice below. 

Fourth, if your business entity or organization is a party to an EU data processing/protection agreement with ETG that includes EU Standard Contract Clauses (SCC) for compliance with EU/EEA data protection laws, please contact us at or through your ETG account registered in our online portal to discuss whether any updates to our agreement are needed resulting from the Schrems II decision.

At ETG, trust is a top priority, and we will continue to work vigilantly to ensure that ETG’s customers, users, member agencies, website visitors, and business partners are able to continue to enjoy the benefits of our products and services securely, compliantly, and without disruption.

As always if you have questions or concerns about ETG’s collection and/or use of personal information or data, please contact us at or through your ETG account registered in our online portal. 

Your privacy is important to Ensemble Travel® Group ("Ensemble Travel® Group"). This notice describes Ensemble Travel® Group’s privacy policy as it relates to the & Ensemble Travel® Group may revise this Privacy Policy, and any such revisions will be posted here. By visiting the Website, you accept the policies described in this Privacy Policy, and your continued use of the Website after such changes have been posted constitutes your acceptance of such changes.

General Collection And Use

Personally identifiable information is collected from you when you use the Ensemble Travel® Group Website. Some information is explicitly provided to us by you, while other information, such as your IP address, is gathered automatically as you use our service. We may use your personal information to provide you with travel-related information or responses to vacation requests, or to personalize mailings (electronic or otherwise) or other communications that you consent to receive.

We may share your information with third parties to facilitate your travel plans or requests for information. Your information may also be available to Ensemble Travel® Group, a not-for-profit, member-owned consortium that helps design and administer the Website. Ensemble Travel® Group occasionally helps it member agencies send email to those customers that consent to receive such information.

Booking Tools

Ensemble Travel® Group may provide third-party links, or otherwise cooperate with third parties, to provide you with access to online booking tools. These online booking tools are owned and operated by third party providers. Ensemble Travel® Group may provide access to these online booking tools as a service to you, and is not responsible for their operation or information practices. These tools often gather personally identifiable information and financial information from you to complete your booking requests, and our service may include some of your personally identifiable information in the link to the booking tool to help streamline the booking process.

Third Party Privacy Policies

Vendors, online booking tool providers, and other third parties with whom we share your personal identifiable information may have their own privacy policies contained in their linked websites, and we strongly encourage you to read those privacy statements. Ensemble Travel® Group’s privacy policy does not apply to these vendors, online booking tool providers, and other third parties, and their policies may differ from our policy. Ensemble Travel® Group shall have no obligation or liability of any kind to you with respect to the privacy policies or practices of its vendors, partners, online booking providers, or linked websites.


In addition to the information gathered as described above, we use a technology called "cookies" which can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. For example, some pages on the Website use cookies so that we can better serve you when you return to the Website. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. However, please note that disabling cookies may prevent you from taking advantage of certain features on the Website.

Log Files

Like most websites, we use log files to track system activity. These files include IP addresses, browser type, Internet service provider ( ISP ), and other technical information relating to your use of our Website. We use this information to analyze usage patterns, observe trends, administer the site, track user movements in the aggregate, and gather broad demographic information for aggregate use.

Aggregate Information (Non-Personally Identifiable)

We share aggregated demographic information with Ensemble Travel® Group and our other partners. Statistical information about visitor usage of our service is aggregated and shared for the purposes of preparing and delivering personalized promotions and special offers to visitors who have requested such information.


This Website is not directed toward children under 13 years of age nor does Ensemble Travel® Group knowingly collect information from children under 13. If you are under 13, please do not submit any personally identifiable information to Ensemble Travel® Group.


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Ensemble Travel Group is a member-owned organization of top-tier travel agencies throughout the U.S. and Canada. Through our membership, we offer added amenities, exclusive offers, unique hosted tours and exceptional customer service through deep relationships with the world’s leading providers of travel products and services.

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